FREQUENTLY ASKED QUESTIONS
CONTACT US FOR ANY QUESTIONS
FREQUENTLY ASKED QUESTIONS
We offer a wide variety of leather products, including bags, wallets, belts, jackets, footwear, and accessories such as keychains and phone cases. Our leather goods are crafted from high-quality materials like full-grain leather, genuine leather, and premium suede.
Leather is a durable and long-lasting material, but it requires proper care to maintain its appearance. Here are some tips:
- Keep your leather products away from direct sunlight and heat sources to prevent fading and cracking.
- Clean with a soft cloth and use leather-specific cleaners for stains.
- Condition leather regularly with a leather conditioner to keep it moisturized and prevent it from drying out.
- Store leather items in a cool, dry place and avoid folding or squashing them.
Yes, we offer customization options for certain products, including engraving initials, custom embossing, and personalized stitching. Please check the product page for customization availability and instructions.
We primarily use full-grain leather, top-grain leather, and genuine leather. Full-grain leather is the highest quality, known for its natural texture and durability. Top-grain leather is slightly more refined, while genuine leather is more affordable and still offers excellent quality for many products.
We prioritize sustainable and eco-friendly practices in sourcing our materials. Our leather products are made from ethically sourced hides, and we aim to reduce environmental impact through careful production methods. Some of our products are made with vegetable-tanned leather, which uses natural plant-based tannins instead of harsh chemicals.
We provide detailed sizing charts on each product page to help you select the best fit. Measure your chest, waist, and hips (for jackets), or your hand circumference (for gloves), and refer to the chart for guidance. If you’re unsure, feel free to contact our customer service team for further assistance.
We accept a variety of payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Apple Pay and Google Pay
- Klarna (for financing options, if available in your region)
Shipping times depend on your location and the shipping method you select. Typically, domestic orders take 3-7 business days, while international orders may take 7-21 business days. You can choose expedited shipping at checkout for faster delivery.
Yes, we offer international shipping to a wide range of countries. Shipping costs and delivery times vary depending on your location. Please check the shipping section at checkout for more details.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the carrier’s website.
We offer a 30-day return policy for most of our leather products. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the item is unused, in its original condition, and with the original packaging. Certain personalized or customized items may not be eligible for return. Please refer to our full return policy for more information.
If your leather product is damaged or defective upon arrival, please contact us within 7 days of receiving your order. We will assist you with a return or exchange, depending on the situation. Please include photos of the damage, so we can process your request as quickly as possible.
Yes, we offer gift wrapping for a small additional fee. You can select the gift wrapping option at checkout. We’ll package your leather item in a premium box with a ribbon and a personalized message if you’d like.
You can reach our customer service team through the following channels:
- Email: Info@romazz.com
- Phone: +91 9148692174
- Live Chat: Available on our website from [hours of operation] We aim to respond to all inquiries within 1-2 business days.
We occasionally offer sales, discounts, and promotions. You can sign up for our newsletter to receive updates on upcoming sales or follow us on social media to be notified of special offers. We also offer a discount for first-time customers—be sure to check your email for a special code after your first purchase.
Orders are processed quickly, so if you need to make a change or cancel, please contact us as soon as possible. If your order has not yet shipped, we’ll do our best to accommodate your request. Once an order has been shipped, we are unable to make any changes.
Yes, we are committed to ethical sourcing. We work with suppliers who prioritize fair labor practices, and we ensure that our leather products are made in compliance with environmental and labor standards.
Yes, we offer a selection of leather care products such as conditioners, cleaners, and protective sprays to help you maintain your leather goods. These can be found in the “Leather Care” section of our website.
Currently, we operate exclusively online. However, if you’re in the area, we occasionally host pop-up shops and events. Please sign up for our newsletter to be notified about upcoming in-person events.
